Dispatch Training
📞 Dispatcher Training Overview
A Dispatcher is the key link between drivers, customers, and operations. This training provides the skills and knowledge to manage freight, assign loads, and ensure timely, compliant delivery.
🔹 Training Topics Include:
Role of a Dispatcher
Coordinating with drivers, shippers, and receivers
Understanding DOT and FMCSA regulations
Managing driver schedules and HOS compliance
Load Planning & Assignment
Route optimization and trip planning
Matching freight to available drivers
Using dispatch software and load boards
Communication Skills
Real-time driver support and issue resolution
Customer service best practices
Professional phone and message handling
Logistics & Compliance
Tracking shipments and updating ETAs
Understanding driver logs and ELD systems
Handling emergencies and breakdowns
Technology Tools
Dispatch software (e.g., McLeod, Samsara, TMS)
GPS tracking systems
ELD and fleet management platforms